Privacy & Cookie Policy
Date: 02.12.2025
1. Information We Collect
We collect personal information when you:
- Register an account
- Place orders
- Leave comments
- Participate in surveys or promotions
- Use features of our website
The information may include:
- Name
- Email address
- Billing name
- Postal/billing address
- Telephone number
- Reviews/comments
- Age (if required for participation or legal compliance)
You can browse our site without providing personal details. We also use cookies and similar technologies — see Section 8 for details.
When you submit a review on our website, we collect and store:
- Name
- Email address (stored securely and never published)
- Review comment
- Overall rating
Your name, review comment and rating may be published on our website and used for marketing, advertising and other commercial purposes across digital and printed media. Your email address is used only if we need to contact you about your review and is never published.
2. How We Use Your Information
We process your data for the following purposes and legal bases:
- To process and deliver your orders - Contractual necessity
- To manage your account - Contractual necessity
- To respond to customer service requests - Contractual necessity
- To publish your product review (name, comment and rating) on our website and use it for marketing, promotional and commercial purposes across any digital or printed medium — Consent
- To store your email address securely in connection with your review so that we may contact you if necessary — Legitimate Interest
- To send marketing emails and newsletters - Consent
- To run surveys or promotions - Consent
- To improve our services and site performance - Legitimate interest
- To comply with tax, accounting, and legal obligations - Legal obligation
3. Data Retention
We keep your personal data only as long as necessary to fulfil the purposes for which we collected it, including any legal or reporting requirements. It is stored securely, accessible only to authorized personnel who are required to keep it confidential.
4. Data Sharing
We may share your personal data with:
- Service providers who help operate our website, process orders, and deliver goods (e.g., payment processors, couriers)
- IT and analytics providers (only with your consent for non-essential cookies)
- Regulatory or legal authorities if required by law
We do not sell your personal information.
If your data is transferred outside the UK/EEA (e.g., to cloud providers or Google Analytics servers), we ensure adequate safeguards such as Standard Contractual Clauses.
5. Data Security
Your personal information is stored securely, accessible only to authorized personnel under confidentiality obligations.
Payment details are encrypted using Secure Socket Layer (SSL) and Transport Layer Security (TLS) technology and processed by trusted third-party providers. We do not store your card numbers.
6. Your Rights
As a UK resident, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to certain processing activities
- Request data portability
To exercise your rights, please contact us at contact@myracure.com
7. External Links
Our website may link to third-party websites with their own privacy policies. We are not responsible for their content or practices.
8. Cookies
Cookies are small text files placed on your device to help us operate our site, improve functionality, and understand user behaviour.
Types of cookies we use:
- Essential cookies — required for the website to function
- Analytics cookies — help us improve the site (only with your consent)
- Preference cookies — remember your settings and preferences
You can disable cookies via your browser settings. However, some features of our site may not function correctly if cookies are turned off.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted here with a new effective date.
If you have questions or concerns, contact us at: contact@myracure.com
Consent
For activities that require consent (such as marketing emails, non-essential cookies, and publication of reviews), we will always ask you to actively opt in. You can withdraw consent at any time.